Effective Writing Skills
Information
This One - Day programme is designed to give the maximum practical insights into report, letter and e-mail writing skills. The structure is a series of discussions and inputs interspersed with practical applications including case studies, exercises and applications. Participants will gain their knowledge through practice and feedback.
Schedule
Session 1:
Introduction and Course Objectives
Session 2:
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Established letter writing traditions – do they help to communicate?
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Barriers to communication
Session 3:
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Creating an organisational image through effective letters
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Building customer-client satisfaction
Session 4:
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The aim of a letter
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Objective-setting for letter writing
Session 5:
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Language and style – avoiding clichés and redundant words and phrases
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Effective use of grammar and creative syntax
Session 6:
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The structure and content of an effective “technical” letter
Session 7:
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Using letters to sell quality service
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Replying to complaints - handling client dissatisfaction positively
Course Close
Register interest
As every course we run is tailored to meet the specific needs of each client, we can only provide an estimate after fully understanding your specific requirements. Please complete the form below of call +44 (0) 208 894 4977 to discuss how Taylor Associates can help you.