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Our courses are intended for a global audience, with each one being completely customisable to suit the needs of the individuals it is being delivered to.

They can be delivered in London or in your home town. You decide.

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Effective Writing Skills

  • Management Skills
  • Duration: One day
  • Information

    This One - Day programme is designed to give the maximum practical insights into report, letter and e-mail writing skills. The structure is a series of discussions and inputs interspersed with practical applications including case studies, exercises and applications. Participants will gain their knowledge through practice and feedback.


    Session 1:

    Introduction and Course Objectives

    Session 2:

    • Established letter writing traditions – do they help to communicate?

    • Barriers to communication

    Session 3:

    • Creating an organisational image through effective letters

    • Building customer-client satisfaction

    Session 4:

    • The aim of a letter

    • Objective-setting for letter writing

    Session 5:

    • Language and style – avoiding clichés and redundant words and phrases

    • Effective use of grammar and creative syntax

    Session 6:

    • The structure and content of an effective “technical” letter

    Session 7:

    • Using letters to sell quality service

    • Replying to complaints - handling client dissatisfaction positively

    Course Close

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    As every course we run is tailored to meet the specific needs of each client, we can only provide an estimate after fully understanding your specific requirements. Please complete the form below of call +44 (0) 208 894 4977 to discuss how Taylor Associates can help you.

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