Effective Writing Skills
This One - Day programme is designed to give the maximum practical insights into report, letter and e-mail writing skills. The structure is a series of discussions and inputs interspersed with practical applications including case studies, exercises and applications. Participants will gain their knowledge through practice and feedback.
Introduction and Course Objectives
Established letter writing traditions – do they help to communicate?
Barriers to communication
Creating an organisational image through effective letters
Building customer-client satisfaction
The aim of a letter
Objective-setting for letter writing
Language and style – avoiding clichés and redundant words and phrases
Effective use of grammar and creative syntax
The structure and content of an effective “technical” letter
Using letters to sell quality service
Replying to complaints - handling client dissatisfaction positively
As every course we run is tailored to meet the specific needs of each client, we can only provide an estimate after fully understanding your specific requirements. Please complete the form below of call +44 (0) 208 894 4977 to discuss how Taylor Associates can help you.