Session 1:

Introduction and Objectives

• Market background;

• Cost to Business

• Effects on organisational & personal well being

• Diversity within organisational culture

• Cultural expectations

• Discrimination legislation – how the nets getting wider

• Prevention is better than cure

• Damage Limitation NOT Disaster Recovery

• Policy methodology at XXX: Mission statement

Session 2:

Interactive session

Questions on current perceptions of Harassment, Bullying and Diversity.

Syndicate exercise using examples of possible discrimination categories; asking the participants to decide, “Yes” or “No”

Session 3:

What is Discrimination?

• Definition of Discrimination and harassment

• Discrimination based on: sex, race, nationality, disability,

• Direct versus indirect discrimination

• The sub species? distinctions between bullying / harassment

• What the law says & actually what does that mean to you?

• Implied duties, Health & Safety,

• stress claims , liability, redress

• How common are these issues?

• Who can be discriminated against? Where and When?

• Interactive case studies discussion

Session 4:

Beat the bully - What to look for as a manager

• Harassment - attempting to define

• Subjectivity is key

• Identifying signs & symptoms of Bullying & harassment

• What is NOT bullying – firm management in finance

• Listening & Questioning

• Avoid claims - implementing zero tolerance

• Managing difficult situations -Getting help

• Your responsibility as a Manager

• Policy explained and Practice implementation

• Feedback on how to deal with the situation in terms of company policy.

Course Close